PGC Customer Service and Sales Team Applicant Information

Job Requirements

The following is a summary of the essential job requirements for members of the PGC Customer Service and Sales Team:

Be available to work from January/February until August.
Work varying hours each week depending on call and email volume.
Be able to work independently from a home office.
Have access to a personal computer with secure internet capabilities.
Have access to a workspace that allows for focused work with minimal background noises and distractions.

The following is a summary of the essential duties for members of the PGC Customer Service and Sales Team:

Clearly and passionately articulate the benefits of PGC courses to parents, athletes, and coaches via telephone, email and/or online messaging.
Learn and articulate all aspects of each PGC offering.
Learn and use the PGC online database and registration system to register athletes and coaches for PGC sessions.
Follow outlined customer service protocol and sales procedures.
Strive for “WOW” contacts with customers through being flawless in service, trustworthy, attentive, resourceful, courteous, and pro-active.
Problem-solve and identify opportunities for enhancements with PGC’s customer service department.
Strong persuasion skills to increase conversions.

The following is a brief summary of the key attributes required to be a successful Customer Service and Sales Team member:

Strong in ability to persuade and influence.
Have a pleasant, patient, and friendly disposition.
Display a tone of voice that is energetic and enthusiastic and that conveys a desire to serve our customers.
Have the ability to work effectively under pressure, solve problems and adjust quickly to changing situations.
Have the ability to identify and communicate challenges.
Demonstrate passion for excellence with respect to treating and caring for customers.
Demonstrate enthusiasm in the midst of fatigue, pressure and adversity.
Demonstrate follow through with strong attention to details and effective time management.
Have exemplary communication (written and oral) skills and diplomacy.
Have the ability to shift focus among priorities while maintaining expected levels of customer service.

Attended a minimum of two PGC summer sessions as athlete, observing coach, and/or instructor.
Experience in a call center and/or customer service role.
Experience in sales principles, methods, and applications.