Are you right for PGC?
Our PGC staff are remarkable individuals with a passion to learn, grow, and impact others. Here are a few questions to ask yourself to see if you’re a fit:
- Do you align with our mission?
- Do you have a desire to inspire and positively impact others?
- Are you coachable, receptive to feedback, and eager to learn?
- Do you want to be part of something bigger than yourself?
- Do you consistently look to do more than your share?
- Are you saying “yes, this is me!”… that’s a good start
About the Position
As our Call Center Sales Manager, you will be responsible for leading and managing PGC’s outbound calling sales initiatives that build relationships with coaches and parents and increase sales conversions. You will be responsible to train, monitor, manage and coach a team of 3-5 sales associates ensuring team and company KPIs are met. This is a fully remote position.
Job Requirements
- Be available to manage flexible shifts/hours throughout the week and during peak seasons, which may include weekends. Sales calls are generally made between Mondays-Thursdays, 2pm-11pm CST, Saturdays 10am-2pm CST, and Sundays 4pm-9pm CST.
- Be able to work independently from a remote, home office in a quiet workspace with minimal noise and distractions.
- Have access to a personal computer and secure, reliable internet services.
Role & Responsibilities
- Develop and implement strategic outbound calling sales plans.
- Drafts engaging, relational, sales focused outbound calling scripts.
- Listen to inbound and outbound calls from the team and provide weekly coaching and feedback.
- Make outbound sales calls as needed to stay connected to the customer.
- Analyze sales data and provide weekly, monthly and quarterly updates.
- Provide inspirational leadership, coaching and team management.
- Teach, train, and empower sales associates to excel in their role.
- Inspect, evaluate, and enhance systems, processes, and performance of each sales associate.
- Work collaboratively with the Call Center Manager to capitalize on incoming calls and live chats to increase sales conversions.
- Other responsibilities as assigned.
Preferred Qualifications
- Call center or customer service experience with a focus on outbound sales
- Team/Department management experience
- Experience in a fast-paced, high intensity environment
Core Competencies
- Strong sales and persuasive skills.
- Ability to review and interpret call, email & chat data and take productive action to improve results.
- Knowledge in call center CRM and phone management solutions.
- Strong written and verbal skills that set the standard for excellence, create clarity and model the PGC culture.
- Ability to produce significant output with minimal wasted effort.
- Ability to plan, organize, schedule, and budget in an efficient, productive manner.
- Demonstrates ability to quickly and proficiently understand and absorb new information.
- Acts without being told what to do and asks questions for clarity, seeking to understand.
- Sets the standard and demonstrates what “WOW” service looks like to the team.
- Exhibits a pleasant, patient, and friendly disposition.
- Adjusts quickly to changing priorities and conditions; copes effectively with complexity.
- Maintains stable performance when under heavy pressure or stress.
- Displays an ongoing commitment to learning and self-improvement, with particular emphasis on developmental areas that are job and/or organization-relevant.
- Ability to communicate feedback and coaching in a positive, life giving, and firm way.
- Reaches out to peers and cooperates with supervisors and co-workers to establish an overall collaborative working relationship.
- Pays ridiculous attention to details.
