Are you right for PGC?
Our PGC staff are remarkable individuals with a passion to learn, grow, and impact others. Here are a few questions to ask yourself to see if you’re a fit:
- Do you align with our mission?
- Do you have a desire to inspire and positively impact others?
- Are you coachable, receptive to feedback, and eager to learn?
- Do you want to be part of something bigger than yourself?
- Do you consistently look to do more than your share?
- Are you saying “yes, this is me!”… that’s a good start
About the Position
Our Sales Associates are PGC ambassadors who take the lead in outbound phone and email sales initiatives assisting in driving revenue for the company. This position requires a highly passionate and energetic individual who can clearly communicate the transformational experience of a PGC camp or clinic to parents, coaches and players. The Sales Associates are experts in all PGC product offerings and passionately share the benefits of attending a PGC camp or clinic.
Job Requirements
- Be available for full-time, 40 hours per week, including evenings and weekends. Shifts may vary between 8am–10pm CST Mondays-Fridays, Saturdays 9am-2pm CST, and Sundays 4pm-9pm CST.
- Extended vacation or time off is not available for this role in June or July as this is the peak season.
- Have access to a personal computer and secure, reliable internet services.
Job Description
- Assist in lead generation and lead capture.
- Assist in the creation of outbound calling sales initiative opportunities.
- Make outbound sales calls to prospective customers and/or to promote PGC special offerings.
- Answer incoming phone calls, emails and live chat from prospective parents, players and coaches.
- Nurture key relationships with the PGC Partner Program and other strategic partners.
- Become an expert in using the PGC’s CRM system and registration system to register players and coaches.
- Service customer accounts as needed.
Preferred Qualifications
- Experience in sales principles, methods, and applications.
- Experience in a call center and/or customer service role.
- You love basketball and have a passion to impact athletes.
- Attended a minimum of two PGC summer sessions as athlete, observing coach, and/or instructor.
Key Attributes Required
- Strong in ability to persuade, influence, and close a sale.
- Have a pleasant, patient, and friendly disposition.
- Display a tone of voice that is energetic and enthusiastic and that conveys a desire to serve our customers.
- Have the ability to work effectively under pressure, solve problems and adjust quickly to changing situations.
- Have the ability to identify and communicate challenges.
- Demonstrate passion for excellence with respect to treating and caring for customers.
- Demonstrate enthusiasm in the midst of fatigue, pressure and adversity.
- Demonstrate follow through with strong attention to details and effective time management.
- Have exemplary communication (written and oral) skills and diplomacy.
- Have the ability to shift focus among priorities while maintaining expected levels of customer service.
- Become an expert at clearly and passionately articulating the benefits of PGC camps and coach products to parents, athletes, and coaches via telephone, email and/or online chat.
- Learn and articulate all aspects of each PGC offering.
