BECOME A PGC PLAYMAKER!
Are you personable and friendly with exemplary communication skills? Do you have a knack for explaining just about anything to just about anyone? Do you enjoy taking ownership of a challenge and finding solutions to problems?
We’re looking for someone like you!
Job Description
- Provide world-class customer service through casual, unscripted conversations.
- Learn and use the PGC online database and registration system to register athletes and coaches for PGC sessions.
- Respond to inbound client inquiries and assist with specific service-related requests and concerns.
- Place outbound sales call to enhance registrations and share product information.
- Provide solutions to client issues through the usage of all available resources under limited supervision.
- Identify problem areas and remove obstacles to retain PGC clients.
- Provide assistance with the delivery of a wide range of products and services to PGC clients as required.
- Complete assigned tasks in an accurate and timely manner.
- Consistently achieve individual and team performance targets.
- Appropriately assess risk when business decisions are made escalating, managing and reporting customer issues with transparency.
We are not currently accepting applications.
ESSENTIAL REQUIREMENTS
- Be available to work from December/January until August.
- Ability to work five days a week, including weekends, 6-hour shifts (30 hours per week).
- Have access to a personal computer with secure internet capabilities.
- Have access to a workspace that allows for focused work with minimal background noises and distractions.
PREFERRED QUALIFICATIONS
- A minimum of one year experience in a Call Center / Customer Service and Sales role
- Proficient in Microsoft Office
- Sales experience
- Excellent influencing and relationship management skills
- Excellent technical and data entry skills, including utilizing a 10-key touchpad
- Attended a PGC summer sessions as an athlete, observing coach, and/or instructor
KEY ATTRIBUTES
- Strong ability to persuade and influence.
- Must possess a friendly, energetic, empathetic and caring personality with a desire to always put the customer needs first.
- Must have an attitude that is energetic and enthusiastic and that conveys a desire to serve our customers in the midst of fatigue, pressure, and adversity.
- Have the ability to work effectively under pressure, solve problems and adjust quickly to changing situations.
- Have the ability to identify and communicate challenges to customers and leadership.
- Demonstrate a passion for excellence with respect to treating and caring for customers.
- Ability to master high-level information for our products and concepts quickly.
- Demonstrate follow-through and ridiculous attention to detail.
- Demonstrate effective time management.
- Have exemplary communication skills (written and oral) and a detailed sense of diplomacy.
- Have the ability to shift focus among priorities while maintaining expected levels of customer service.
About PGC Basketball
PGC Basketball develops leaders, on and off the basketball court. Serving players, parents, and coaches, our mission is to be a Light in the basketball world. We provide intense, no-nonsense basketball training designed to teach players to play the game intelligently, to train purposefully, to be ‘coaches on the court,’ and to be leaders in practice, in games, and in everyday life. We’ve impacted the lives of over 100,000 players and 5,000 coaches already, and continually expand our reach.
Our staff is a passionate team, committed to creating life-changing experiences for players, parents, coaches, and each other. We have been fortunate to attract some of the finest leaders and teachers in the game of basketball, and proven talent across a range of professional expertise. When you join our team, you’ll be surrounded by other passionate, like-minded individuals, who will both support you and stretch you as you grow and change.
